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Frequently Asked Questions
Q1: Can you provide custom designs for multiple categories with small quantities?
A: Yes, we have a professional design team and support low MOQ across different categories. Our onsite warehouse facilitates this flexibility.
Q2: How do you ensure product quality?
A: We have a dedicated QC team for every order. We conduct 100% inspections and provide detailed reports before shipment to maintain a minimal defect rate.
Q3: What is the typical delivery timeframe?
A: Samples take approximately 5-7 days. Bulk orders usually require around 30 days following deposit and detail confirmation, depending on volume.
Q4: What are your standard payment terms?
A: Our standard terms are 30% T/T in advance and 70% before shipment or against the BL copy. Other terms can be negotiated based on specific orders.
Q5: What is the process for placing an order?
A: The process includes: 1. Sample approval; 2. Deposit or LC opening; 3. PP sample approval and testing; 4. Final Random Inspection (FRI); 5. Shipment arrangement; 6. Document processing; 7. Balance payment; 8. Document release.
Q6: Do you offer a quality warranty after shipment?
A: Yes, we provide a quality warranty for 60 days following the shipment date to ensure customer satisfaction.