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Frequently Asked Questions
Q1: How can I purchase your goods?
Please send us an inquiry via email or call us with the specific item numbers and quantities you need. We will provide a direct quotation as soon as possible.
Q2: What is the standard lead time for production?
Usually, it takes around 40-55 days to finish production depending on the order quantity. If materials are in stock, we may be able to expedite the process.
Q3: Can I get a sample before placing a bulk order?
Yes, we can provide samples via couriers like FedEx, UPS, or DHL. Small items may be free of charge, while larger furniture items require a sample fee, which can be credited back upon placing a formal order.
Q4: What are your payment terms?
For mass production, we typically require a 30% deposit by T/T before production and the 70% balance upon receipt of the Bill of Lading copy. L/C at sight and PayPal are also acceptable.
Q5: Is it possible to inspect the quality before delivery?
Absolutely. You are welcome to visit our factory for a personal inspection, or you may appoint a third-party inspection company to verify the quality of the goods before they are shipped.
Q6: Do you offer OEM/ODM services?
Yes, we provide full OEM and ODM services. We can customize designs, materials, and dimensions to meet your specific commercial or residential requirements.